Plan administrators
The Plan administrators are Isio. They are appointed by the Trustees and manage all the member benefits. You can contact them by telephone, post or email.
Contact name: Karen North
Isio Group
PO Box 163
BLYTH
NE24 9GS
Telephone: 0330 135 5824
Email: ukfmarqiva@isio.com
It is your responsibility to keep Isio informed of any changes to your personal circumstances such as address or marital changes.
Please note: Following the merger of Virgin Media and Liberty Global, KPMG are no longer the administrators of the NTL Pension Plan (Virgin Media). Therefore, the data sharing arrangement between the Arqiva Plan and the Virgin Media plan is no longer in place. The contact details for Virgin Media plan enquiries are NTLPPAdmin@xpsgroup.co.uk, tel: 0118 313 0700.
Arqiva and Trustee contact
HR Helpdesk, tel: 0333 032 4900 or email: external.hr@arqiva.com
Pensioner payroll
HR Helpdesk, tel: 0333 032 4900 or email: external.payroll@arqiva.com
NTL Pension Association
Click here to access the NTL Pension Association web site. The NTLPA is an organisation run by ex-NTL employees to represent the interests of members of the NTL Pension Plan.
External organisations
Other help with your pension
State Pension information can be found at www.gov.uk/browse/working/state-pension
Need financial advice? Call 0300 500 5000 for more information or visit www.moneyadviceservice.org.uk/en/categories/financial-help-and-advice
The Money Advice Service gives independent information on personal finance, including pensions at www.moneyadviceservice.org.uk
The Pensions Advisory Service can help with free and impartial guidance on pensions, visit www.pensionsadvisoryservice.org.uk or call 0300 123 1047.
Tax advice cannot be given by the Trustee or our advisors. If you need further tax information please contact HMRC by visiting www.hmrc.gov.uk or calling 0300 200 3300.
The Pension Tracing Service which can help people find their lost pension savings at https://www.gov.uk/find-pension-contact-details
These pension pages
The content on these pages is provided for general information only and is not pension advice. Information is updated as regularly as possible but please be aware that we cannot guarantee that it has the latest information or documents.
The site is hosted on behalf of the Arqiva Defined Benefit Plan Trustees by the arqiva.com team. If you notice any content errors, broken links or any issues relating to the site please contact enquiries@arqiva.com.